Terms of Service

TERMS OF SERVICE

Effective Date: September 15, 2026
Last Updated: September 15, 2026

These Terms of Service (“Terms”) constitute a legally binding agreement between you and Controlled Chaos LLC (“Controlled Chaos,” “we,” “us,” or “our”) governing your access to and use of controlledchaospreworkout.com and any related websites, formula-generation tools, customer accounts, products, purchases, communications, and services we provide (collectively, the “Services”).

Please read these Terms carefully.

By accessing or using the Services, creating an account, using our formula-generation tools, or placing an order, you agree to these Terms.

If you do not agree to these Terms, do not use the Services or purchase our products.

1. ELIGIBILITY AND AGE REQUIREMENTS

You must have the legal capacity to enter into a binding agreement to make a purchase through the Services.

If you are under the age of majority where you live, a parent or legal guardian must make the purchase on your behalf unless applicable law prohibits the sale, delivery, possession, or use of the applicable product by a minor.

Certain jurisdictions impose age restrictions or age-verification requirements on certain dietary supplements. Controlled Chaos reserves the right to:

• require proof of age;

• require an adult recipient or signature at delivery;

• restrict delivery methods;

• refuse or cancel an order;

• restrict shipment to a particular jurisdiction; or

• take other reasonable compliance measures

where required by applicable law.

You may not purchase a product on behalf of a minor where applicable law prohibits that product from being sold, furnished, or delivered to the minor.

2. CONTROLLED CHAOS PRODUCTS

Controlled Chaos sells dietary supplement products, including personalized pre-workout products.

Our formula-generation system uses information you provide about your training and product preferences to generate a formula within the ingredients, formulation parameters, safety rules, and product configurations supported by Controlled Chaos.

Depending on the products currently offered, personalization may consider factors such as:

• training goals;

• training style;

• workout frequency;

• training experience;

• recovery;

• workout duration;

• caffeine or stimulant preferences;

• focus or cognition preferences;

• pump, endurance, strength, or performance priorities;

• beta-alanine or “tingle” preferences;

• flavor selection; and

• other product preferences offered through the Services.

Products, ingredients, flavors, serving quantities, formulation rules, and available options may change prospectively.

3. PERSONALIZATION IS NOT MEDICAL CARE

Controlled Chaos is not a physician, pharmacy, medical practice, healthcare provider, dietitian, or other licensed healthcare professional.

Our formula-generation system is a product-personalization tool. It is not intended to:

• diagnose a disease or health condition;

• evaluate your medical fitness;

• prescribe medication;

• treat, cure, mitigate, or prevent disease;

• replace medical care;

• determine whether an ingredient is medically appropriate for you; or

• provide individualized medical advice.

A formula described as “personalized,” “custom,” or similar language is personalized according to the training and product-preference information you provide. It is not a medical prescription or individualized medical treatment.

Do not use the formula-generation system as a substitute for advice from a qualified healthcare professional.

4. DIETARY SUPPLEMENT NOTICE

Controlled Chaos products are dietary supplements.

Where applicable to claims made in labeling, the following notice applies:

These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease.

You should always review the actual product label, Supplement Facts, ingredient disclosures, serving instructions, and warnings before using a product.

Nothing on the Services should be interpreted as medical advice or a representation that a dietary supplement can diagnose, treat, cure, or prevent disease.

5. HEALTH AND SAFETY RESPONSIBILITIES

Dietary supplements and stimulant-containing products affect individuals differently.

Before using a Controlled Chaos product, you are responsible for reviewing the applicable:

• ingredient list;

• Supplement Facts;

• caffeine content;

• serving instructions;

• warnings;

• allergen information, where applicable; and

• other product disclosures.

You should consult an appropriate healthcare professional before using a dietary supplement if you:

• have a medical condition;

• use prescription or over-the-counter medication;

• have a known ingredient sensitivity;

• are pregnant or nursing;

• are sensitive to caffeine or stimulants;

• have cardiovascular, blood-pressure, neurological, psychiatric, kidney, liver, endocrine, or other health concerns; or

• otherwise have questions about whether a product is appropriate for you.

Do not exceed the labeled serving.

Do not use a Controlled Chaos product contrary to its label.

Use appropriate caution when combining caffeine or other stimulant-containing products with coffee, energy drinks, other supplements, medications, or other sources of stimulants.

If you experience a serious or unexpected adverse reaction, discontinue use and seek appropriate medical care.

6. INFORMATION YOU PROVIDE FOR PERSONALIZATION

Our formula-generation system depends on the information and selections you provide.

You are responsible for providing information that is accurate to the best of your knowledge.

Controlled Chaos does not independently verify your health status and cannot evaluate information that you do not provide.

Our personalization process is intentionally designed around training and product preferences rather than medical screening.

Do not submit unnecessary:

• medical records;

• diagnoses;

• prescription information;

• insurance information;

• Social Security numbers; or

• other highly sensitive information

through formula-generation, account, or optional text fields.

7. NO GUARANTEE OF RESULTS

Individual responses to dietary supplements vary.

Controlled Chaos does not guarantee that any product will:

• increase strength by a particular amount;

• increase muscle mass by a particular amount;

• produce a particular pump;

• increase endurance by a particular amount;

• improve focus by a particular amount;

• cause weight loss;

• produce a particular training result;

• improve athletic performance by a specific percentage; or

• have the same effect for every customer.

Testimonials, reviews, social-media posts, athlete experiences, examples, and customer statements reflect individual experiences and are not guarantees that you will experience identical or similar results.

8. COMPETITIVE ATHLETES AND SPORTING ORGANIZATIONS

Unless Controlled Chaos expressly states otherwise in writing for a particular product, we do not represent that a product is certified by or compliant with any particular athletic governing body's prohibited-substance program.

Competitive athletes are responsible for determining whether ingredients they consume comply with rules imposed by organizations that govern their sport, competition, school, team, federation, league, or association.

You should review applicable rules and the product's current ingredient information before use.

9. ORDERS AND ORDER ACCEPTANCE

Submitting an order through the Services constitutes an offer to purchase.

Receipt of an order confirmation does not necessarily mean that an order has been finally accepted or entered production.

Controlled Chaos may refuse, hold, or cancel an order for legitimate reasons, including:

• payment failure;

• suspected fraud;

• inaccurate or incomplete order information;

• product or ingredient unavailability;

• technical errors;

• pricing errors;

• inability to fulfill the requested configuration;

• legal or regulatory restrictions; or

• safety concerns.

If we cancel an order after payment and no substitute or other resolution is agreed upon, we will provide any refund required by applicable law.

10. PRICES, PAYMENT, AND TAXES

Prices are displayed in U.S. dollars unless otherwise stated.

Controlled Chaos may change prices prospectively at any time.

The price applicable to an order is the price presented during checkout, subject to correction of obvious or material errors where permitted by law.

Applicable sales tax and other charges will be calculated or displayed at checkout where required.

Payments may be processed through Wix and authorized third-party payment providers.

Controlled Chaos generally does not receive or store your complete payment-card number or card security code.

Your use of a payment method may also be subject to terms imposed by your financial institution or payment provider.

11. PERSONALIZED PRODUCTS AND PRODUCTION

Controlled Chaos products may be individually formulated or prepared based on customer selections.

Because personalized ingestible products cannot ordinarily be restocked or resold to another customer, different cancellation and return rules apply than may apply to ordinary retail merchandise.

Once production has begun, the product may become final sale as described below.

12. ORDER CANCELLATIONS

If you wish to cancel an order, email:

Controlledchaospreworkout@gmail.com

as soon as possible and include your order information.

If production has not begun, we may cancel the order and issue the applicable refund.

Because personalized orders may enter production soon after being accepted, cancellation is not guaranteed.

Once production has begun, the order generally cannot be canceled except where cancellation or another remedy is required by applicable law.

13. SHIPPING

Controlled Chaos currently ships within the United States where shipment of the applicable product is permitted.

Personalized orders generally ship within 5–7 business days after the order is accepted, unless a different timeframe is clearly disclosed before purchase.

“Ships within” refers to when we expect to tender the package to the carrier. It does not mean that delivery will occur within 5–7 business days.

Carrier delivery estimates are separate from our processing time and may vary.

If we learn that we cannot ship your order within the time we promised, we will provide the delay, cancellation, consent, or refund options required by applicable law.

You are responsible for providing a complete and accurate shipping address.

We may impose additional delivery, age-verification, signature, identification, or shipping requirements where required by applicable law.

14. RETURNS, REFUNDS, AND PERSONALIZED PRODUCTS

Because Controlled Chaos products are personalized ingestible products and generally cannot be resold, personalized products are generally final sale once production begins.

This does not apply where:

• the product arrives damaged;

• the product is defective;

• you receive the wrong product;

• we materially fail to provide the product you ordered;

• the package is not delivered under circumstances for which we are legally responsible; or

• applicable law requires another refund, replacement, cancellation, or remedy.

If you receive a damaged, defective, or incorrect product, contact:

Controlledchaospreworkout@gmail.com

within 14 days after delivery.

Please provide your order number, a description of the issue, and photographs or other reasonable supporting information where appropriate.

Depending on the circumstances, we may provide:

• a replacement;

• corrected product;

• reshipment;

• partial refund; or

• full refund.

Opened or used personalized products generally are not refundable merely because you dislike the flavor, subjective effects, texture, or your individual response to the product, except where applicable law requires otherwise.

Nothing in these Terms limits rights that applicable law does not permit us to waive.

15. LOST, DELAYED, OR MISDELIVERED SHIPMENTS

If tracking indicates that a package has been lost, misdelivered, or otherwise affected by a carrier issue, contact us so that we can investigate.

We may request information reasonably necessary to investigate the shipment with the carrier.

Nothing in this section limits a refund, replacement, or other right required by applicable law.

16. PROMOTIONS, DISCOUNT CODES, AND PARTNERS

Controlled Chaos may offer:

• promotional codes;

• referral codes;

• affiliate codes;

• influencer codes;

• coach or partner codes;

• discounts; or

• limited-time offers.

Unless otherwise stated:

• promotions may not be combined;

• promotions have no cash value;

• eligibility may be limited;

• promotions may be modified or discontinued prospectively; and

• fraudulent or abusive use may result in cancellation of the promotional benefit.

Use of a referral, influencer, or partner code may be attributed to that partner for purposes of calculating commissions or measuring program performance.

Partners are not entitled to receive unnecessary customer personal information merely because their code was used.

17. NO AUTOMATIC SUBSCRIPTIONS

Controlled Chaos does not currently operate an automatic recurring supplement subscription or autoship program.

You will not be enrolled in recurring product charges merely by purchasing a current Controlled Chaos product.

If Controlled Chaos introduces a subscription or recurring billing program in the future, its price, frequency, renewal terms, cancellation terms, and any additional legally required disclosures will be presented separately before enrollment.

18. ACCOUNTS AND SAVED FORMULAS

Certain Services may allow you to create an account, save athlete profiles, save formula information, review prior formulas, or access order-related information.

You are responsible for maintaining the confidentiality of your login credentials.

You may not knowingly access another person's account without authorization.

Controlled Chaos may suspend or restrict access where reasonably necessary to address fraud, security risks, unauthorized access, legal obligations, or material violations of these Terms.

19. INTELLECTUAL PROPERTY

The Controlled Chaos name, branding, logos, website design, software, formula-generation systems, source code, written content, graphics, product presentation, and other original materials are owned by or licensed to Controlled Chaos and are protected by applicable intellectual-property laws.

Displaying a personalized formula to a customer does not transfer ownership of:

• our software;

• algorithms;

• formulation rules;

• generation methods;

• internal manufacturing systems;

• proprietary business methods; or

• other Controlled Chaos intellectual property.

You may retain and reference your formula for your personal use.

20. REVIEWS, TESTIMONIALS, AND USER CONTENT

If you voluntarily submit a review, testimonial, photograph, video, feedback, or other content directly to Controlled Chaos for publication, you represent that you have the right to provide that content.

You grant Controlled Chaos a nonexclusive, worldwide, royalty-free license to reproduce, display, distribute, and use that content for legitimate business and promotional purposes, subject to applicable law.

You retain ownership of your original content.

Nothing in these Terms restricts your right to express an honest opinion about Controlled Chaos or its products.

You may not knowingly submit content that is unlawful, fraudulent, defamatory, infringes another person's rights, or contains malicious software.

21. INFLUENCERS, AFFILIATES, AND ENDORSEMENTS

Some Controlled Chaos content may involve influencers, athletes, coaches, affiliates, or other partners who receive compensation, commissions, discounts, free products, or other benefits.

Such relationships do not authorize a partner to make false, misleading, unsupported, or unauthorized product claims.

Partners are expected to make legally required disclosures concerning material relationships with Controlled Chaos.

Statements made independently by third parties do not necessarily represent statements or claims made by Controlled Chaos.

22. THIRD-PARTY SERVICES

The Services rely on or interact with third-party platforms and providers, which may include providers for:

• website hosting;

• e-commerce;

• payments;

• shipping;

• cloud infrastructure;

• communications;

• analytics; and

• other technology services.

Third-party services may be governed by separate terms and privacy policies.

Controlled Chaos is not responsible for independent conduct of third parties outside our reasonable control.

23. ACCEPTABLE USE

You may not use the Services to:

• violate applicable law;

• commit fraud;

• impersonate another person;

• gain unauthorized access to systems or accounts;

• interfere with website security;

• introduce malicious software;

• abuse promotional or referral programs;

• scrape or automatically extract data in violation of applicable law or our rights;

• circumvent purchasing restrictions;

• interfere with other users; or

• use the Services in a manner intended to damage Controlled Chaos or another person.

24. DISCLAIMER OF WARRANTIES

TO THE FULLEST EXTENT PERMITTED BY LAW, AND EXCEPT FOR RIGHTS OR WARRANTIES THAT CANNOT LEGALLY BE DISCLAIMED, THE SERVICES AND PRODUCTS ARE PROVIDED WITHOUT WARRANTIES BEYOND THOSE EXPRESSLY PROVIDED BY CONTROLLED CHAOS OR REQUIRED BY LAW.

CONTROLLED CHAOS DISCLAIMS, TO THE FULLEST EXTENT PERMITTED BY LAW, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT:

• THE WEBSITE WILL ALWAYS BE UNINTERRUPTED OR ERROR-FREE;

• FORMULA-GENERATION SOFTWARE WILL BE FREE OF ALL ERRORS;

• A PRODUCT WILL PRODUCE A PARTICULAR PHYSICAL OR PERFORMANCE RESULT; OR

• A PRODUCT WILL BE APPROPRIATE FOR EVERY INDIVIDUAL.

SOME JURISDICTIONS DO NOT PERMIT CERTAIN WARRANTY DISCLAIMERS, IN WHICH CASE THOSE LIMITATIONS APPLY ONLY TO THE EXTENT PERMITTED BY LAW.

25. LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY LAW, CONTROLLED CHAOS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES ARISING FROM OR RELATING TO THE SERVICES OR PRODUCTS, INCLUDING LOST PROFITS OR LOST DATA.

TO THE FULLEST EXTENT PERMITTED BY LAW, CONTROLLED CHAOS'S AGGREGATE LIABILITY ARISING OUT OF A PARTICULAR PURCHASE WILL NOT EXCEED THE AMOUNT PAID TO CONTROLLED CHAOS FOR THE PRODUCT GIVING RISE TO THE CLAIM.

THESE LIMITATIONS DO NOT APPLY TO LIABILITY THAT APPLICABLE LAW DOES NOT ALLOW TO BE LIMITED OR EXCLUDED, INCLUDING LIABILITY TO THE EXTENT A LIMITATION IS PROHIBITED FOR PERSONAL INJURY, DEATH, GROSS NEGLIGENCE, WILLFUL MISCONDUCT, OR OTHER NONWAIVABLE CLAIMS.

26. RESPONSIBILITY FOR UNLAWFUL OR INTENTIONAL MISUSE

You are responsible for losses reasonably resulting from your fraud, intentional unlawful conduct, unauthorized access, or material intentional misuse of the Services.

Nothing in these Terms requires you to indemnify Controlled Chaos for liability that applicable law does not permit us to shift to you.

27. COMPLIANCE WITH LOCAL LAW

Product availability does not constitute legal advice concerning whether a particular product may lawfully be purchased, delivered, possessed, or used in every jurisdiction.

Controlled Chaos may restrict or refuse a transaction where necessary to comply with applicable law.

Where local law gives you consumer rights that cannot legally be waived, those rights control over any inconsistent provision in these Terms.

28. GOVERNING LAW

These Terms are governed by the laws of the State of Colorado, without regard to conflict-of-laws principles, except to the extent another jurisdiction provides consumer rights that cannot legally be waived.

29. DISPUTE RESOLUTION

If a dispute arises, we encourage you to contact us first at:

Controlledchaospreworkout@gmail.com

so that we may attempt to resolve the matter informally.

Nothing in this section prevents either party from seeking relief from a court with lawful jurisdiction or exercising any statutory right that cannot legally be restricted.

These Terms do not currently impose mandatory arbitration or a class-action waiver.

30. CHANGES TO THESE TERMS

We may update these Terms prospectively.

When we update them, we will revise the “Last Updated” date.

Material changes will be communicated where required by law.

Changes will not retroactively alter the terms applicable to a completed transaction unless legally permitted and appropriately agreed.

31. SEVERABILITY

If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain effective to the fullest extent permitted by law.

32. NO WAIVER

Failure to enforce a provision of these Terms does not waive the right to enforce that provision later.

33. ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, any applicable Consumer Health Data Privacy Policy, and any additional policies or disclosures expressly incorporated into a transaction, constitute the applicable agreement governing your use of the Services and purchases from Controlled Chaos.

34. CONTACT US

Questions concerning these Terms may be directed to:

Controlled Chaos LLC
Colorado, United States
Email: Controlledchaospreworkout@gmail.com
Website: controlledchaospreworkout.com